KSA Fines 711 B.V. €886,000 After Violations Found in Every At-Risk Player File
The Kansspelautoriteit fined 711 B.V. €886,000 on 28 May 2026 for breaching duty of care obligations under Dutch gambling law. The penalty was announced publicly on 11 June. The violations cover the period from 28 February 2022 to 26 June 2024 and involve ten players who showed clear risk signals: high losses, frequent sessions, and late night play.
The Ksa reviewed all ten files and found violations in each one. The formal decision identifies three separate failures. 711 did not adequately analyse player behaviour. It did not take appropriate intervention measures. And it did not conduct personal interviews with at risk players, which Dutch law requires as a distinct legal obligation, not a best practice.
That third failure is the one most operators miss. Under Article 19(1) of the Regeling werving, reclame en verslavingspreventie kansspelen, a personal interview is mandatory once a player crosses the risk threshold. Combined with breaches of Articles 4a and 31m of the Wet op de kansspelen and Articles 15 and 18 of its implementing regulations, the decision covers the full chain: spot the risk, act on it, speak to the player directly.
Ksa chair Michel Groothuizen said the regulator has found that not all operators set up their duty of care controls correctly after the Dutch market opened, and confirmed requirements have since been tightened. His words go beyond 711. The Ksa fined five licensed operators a combined €8.6 million in 2025, largely for duty of care failures following file level investigations into cases of extreme player losses. The 711 decision continues that series.
711 B.V. retains the right to object. The case is now listed on the Ksa sanctions register.
💡 TGJ Take
The Ksa is not auditing policies. It is pulling actual player files and asking whether the operator acted in time. Five fines in 2025, another in 2026: this is a systematic sweep of the licensed market, not isolated enforcement. The personal interview requirement is where most operators are exposed. It needs to be documented, player specific, and tied to a clear risk trigger. Groothuizen’s comment that not all operators got the setup right reads as a market wide warning. If your safer gambling team can flag a problem but cannot show what happened next, that is the gap the Ksa is looking for.
